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Terms of Service

Terms and conditions governing your use of Firebuzz services.

Effective Date: October 30, 2025

These Terms of Service ("Terms") govern your access to and use of Firebuzz's AI-powered marketing automation platform and related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

Acceptance of Terms

By creating an account, accessing, or using our Services, you agree to these Terms and our Privacy Policy. If you don't agree, you may not use our Services.

You represent that you:

  • Are at least 18 years old or the age of majority in your jurisdiction
  • Have the authority to bind yourself or your organization to these Terms
  • Will comply with all applicable laws and regulations
  • Provide accurate and complete information

The Firebuzz Services

Service Description

Firebuzz provides an AI-powered platform that enables users to:

  • Create Landing Pages: Generate and customize landing pages using AI-powered tools and visual editors
  • Campaign Management: Create, manage, and optimize marketing campaigns with A/B testing and segmentation
  • Form Builder: Design and deploy custom forms with advanced validation and integrations
  • Analytics: Track visitor behavior, conversions, and campaign performance
  • Custom Domains: Connect and serve landing pages on custom domains
  • AI Content Generation: Generate marketing copy, images, and page designs using multiple AI providers
  • Template System: Access and customize pre-built templates or create your own
  • Real-time Collaboration: Work with team members in shared workspaces

Service Availability

We strive to provide 99.9% uptime but don't guarantee uninterrupted access. Services may be unavailable due to:

  • Scheduled maintenance (with advance notice when possible)
  • Emergency repairs or security updates
  • Circumstances beyond our control (force majeure)
  • Third-party service provider outages

Service Modifications

We may modify, suspend, or discontinue any aspect of our Services at any time with reasonable notice. We'll make commercially reasonable efforts to notify you of material changes affecting your use of the Services.

Accounts and Access

Account Creation

To use our Services, you must:

  • Create an account with accurate information
  • Maintain the security of your account credentials
  • Notify us immediately of unauthorized access
  • Be responsible for all activity under your account

Account Types

Individual Accounts: Personal use of the platform

Workspace Accounts: Shared access for teams with role-based permissions

Account Security

You're responsible for:

  • Maintaining confidential passwords
  • Restricting access to your account
  • All actions taken through your account
  • Notifying us of security breaches at security@getfirebuzz.com

We're not liable for losses from unauthorized account access that results from your failure to maintain security.

Usage and Restrictions

Acceptable Use

You may use our Services only for lawful purposes. You agree not to:

  • Violate any laws or regulations
  • Infringe intellectual property rights
  • Transmit malware, viruses, or harmful code
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt our Services
  • Impersonate others or misrepresent your affiliation
  • Harvest or collect user data without consent
  • Use automated tools to access Services without permission
  • Resell or redistribute our Services without authorization
  • Use Services to create spam or unsolicited communications
  • Upload illegal, offensive, or inappropriate content
  • Reverse engineer or attempt to extract source code
  • Remove or obscure proprietary notices

Content Standards

Content you create using our Services must not:

  • Violate third-party intellectual property rights
  • Contain false or misleading information
  • Promote illegal activities
  • Be defamatory, obscene, or harassing
  • Violate privacy rights
  • Distribute malware or phishing attempts

AI Content Generation

When using AI-powered features:

  • You're responsible for reviewing and approving all AI-generated content
  • We don't guarantee accuracy, completeness, or appropriateness of AI outputs
  • You must comply with all applicable laws when using AI-generated content
  • You grant us permission to send prompts to third-party AI providers on your behalf

Rate Limits and Quotas

We may impose reasonable limits on:

  • API requests per time period
  • Storage capacity
  • Number of landing pages or campaigns
  • AI generation requests
  • Bandwidth and traffic

Limits vary by subscription tier and are outlined in your plan details.

Intellectual Property

Your Content

You retain ownership of content you create using our Services ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free license to:

  • Host, store, and display Your Content
  • Process and analyze Your Content to provide Services
  • Create derivative works as necessary to provide Services
  • Back up and ensure redundancy of Your Content

This license terminates when you delete Your Content or close your account, except where retention is required by law or for legitimate business purposes.

Firebuzz Intellectual Property

We (and our licensors) own all rights, title, and interest in:

  • The Services and platform technology
  • Source code, algorithms, and proprietary processes
  • Trademarks, logos, and brand elements
  • Documentation and educational materials
  • Templates and design assets we provide

You may not use our intellectual property except as expressly permitted by these Terms.

Feedback

If you provide feedback, suggestions, or ideas about our Services, we may use them without obligation or compensation to you.

Billing and Payments

Subscription Plans

We offer various subscription tiers:

  • Free Plan: Limited features for testing and small projects
  • Paid Plans: Enhanced features, increased limits, and priority support

Current pricing is available at getfirebuzz.com/pricing.

Billing Terms

  • Subscriptions are billed monthly or annually in advance
  • Prices are in USD unless otherwise specified
  • We use Stripe for payment processing
  • You must provide valid payment information
  • You authorize us to charge your payment method

Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless canceled. You'll be charged at the then-current rate unless you've locked in a promotional price.

Plan Changes

  • Upgrades take effect immediately; you're charged the prorated difference
  • Downgrades take effect at the next billing cycle
  • Changes may affect available features and quotas

Cancellation and Refunds

  • You may cancel your subscription at any time through account settings
  • Cancellation takes effect at the end of the current billing period
  • No refunds for partial months or unused portions
  • We may offer prorated refunds at our discretion for service failures
  • Free trial cancellations don't incur charges

Non-Payment

If payment fails:

  1. We'll attempt to charge your payment method multiple times
  2. We'll notify you via email to update payment information
  3. After 7 days, we may downgrade your account to the free plan
  4. After 30 days, we may suspend or terminate your account
  5. You remain responsible for all outstanding charges

Taxes

Prices exclude taxes. You're responsible for all applicable taxes (sales, use, VAT, GST, etc.) except taxes on our income. We'll add taxes to your invoice when required by law.

Data and Privacy

Data Ownership

Your Data: You own all data you input into our Services, including landing pages, campaigns, forms, and customer data.

Analytics Data: We collect and own aggregated, anonymized usage data for improving our Services.

Data Processing

We process your data as described in our Privacy Policy. By using our Services, you consent to our data processing practices.

Subprocessors

We use third-party service providers (subprocessors) to help deliver our Services. See our Subprocessors page for a complete list.

Data Security

We implement industry-standard security measures, but you acknowledge that:

  • No security is foolproof
  • You're responsible for backing up critical data
  • We're not liable for security breaches beyond our control

Data Export and Portability

You may export your data at any time through our dashboard or API. We provide data in standard formats (JSON, CSV) for portability.

Warranties and Disclaimers

Limited Warranty

We warrant that our Services will perform substantially as described in our documentation under normal use.

Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED, SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

  • MERCHANTABILITY
  • FITNESS FOR A PARTICULAR PURPOSE
  • NON-INFRINGEMENT
  • TITLE
  • QUIET ENJOYMENT
  • ACCURACY OR COMPLETENESS

WE DON'T WARRANT THAT:

  • Services will be uninterrupted, secure, or error-free
  • Results will meet your requirements
  • Errors will be corrected
  • AI-generated content will be accurate or suitable for your purpose

AI Content Disclaimer

AI-generated content is provided for convenience only. We don't guarantee:

  • Accuracy, completeness, or reliability of AI outputs
  • Originality or non-infringement of AI-generated content
  • Compliance with your specific requirements or regulations
  • Freedom from biases or errors in AI responses

You must review and approve all AI-generated content before use.

Limitation of Liability

Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR SERVICES SHALL NOT EXCEED THE GREATER OF:

  1. $100 USD, OR
  2. AMOUNTS YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY

Excluded Damages

WE'RE NOT LIABLE FOR:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES
  • LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
  • LOSS OF GOODWILL OR REPUTATION
  • COST OF SUBSTITUTE SERVICES
  • DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE SERVICES
  • DAMAGES ARISING FROM THIRD-PARTY ACTIONS OR CONTENT
  • DAMAGES FROM AI-GENERATED CONTENT

Exceptions

These limitations don't apply to:

  • Damages caused by our gross negligence or willful misconduct
  • Violations of intellectual property rights
  • Circumstances where liability cannot be limited by law
  • Death or personal injury caused by our negligence

Indemnification

You agree to indemnify, defend, and hold harmless Firebuzz, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

  • Your use or misuse of Services
  • Your Content or landing pages
  • Your violation of these Terms
  • Your violation of any law or regulation
  • Your violation of third-party rights
  • Your negligence or willful misconduct

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense.

Confidentiality

Confidential Information

"Confidential Information" includes non-public information disclosed by one party to the other, including:

  • Business plans and strategies
  • Technical information and trade secrets
  • Customer data and pricing
  • Product roadmaps

Obligations

Receiving party agrees to:

  • Keep Confidential Information confidential
  • Use it only for purposes of these Terms
  • Protect it with at least reasonable care
  • Not disclose it to third parties without consent

Exceptions

Confidential Information doesn't include information that:

  • Is or becomes publicly available without breach
  • Was rightfully known before disclosure
  • Is independently developed
  • Is required to be disclosed by law

Term and Termination

Term

These Terms begin when you accept them and continue until terminated.

Termination by You

You may terminate by:

  • Closing your account through settings
  • Emailing us at support@getfirebuzz.com

Termination takes effect at the end of your current billing period.

Termination by Us

We may suspend or terminate your account immediately if:

  • You breach these Terms
  • Your account has been inactive for 12+ months
  • We're required by law
  • You engage in abusive or fraudulent behavior
  • You fail to pay amounts due

We'll provide reasonable notice when possible, except for violations requiring immediate action.

Effect of Termination

Upon termination:

  • Your right to use Services immediately ceases
  • You must cease all use of our intellectual property
  • We may delete your data after 30 days (subject to legal requirements)
  • Outstanding charges remain due and payable
  • Provisions that by nature should survive will survive (including IP rights, disclaimers, and limitations)

Data Retrieval

You have 30 days after termination to export your data. After that, we may delete all data associated with your account.

Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Informal Resolution

Before filing a claim, you agree to contact us at legal@getfirebuzz.com to attempt informal resolution. We'll try to resolve disputes within 30 days.

Arbitration

If informal resolution fails, disputes will be resolved by binding arbitration under the American Arbitration Association (AAA) Commercial Arbitration Rules, except:

  • Either party may seek injunctive relief in court for IP infringement
  • Small claims court actions are permitted

Arbitration Details:

  • One arbitrator selected per AAA rules
  • Arbitration in Delaware or your home state
  • Each party bears its own costs unless awarded by arbitrator
  • Decision is final and binding

Class Action Waiver

YOU AND FIREBUZZ AGREE THAT DISPUTES MUST BE BROUGHT INDIVIDUALLY. NEITHER PARTY MAY BRING CLAIMS AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Opt-Out

You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@getfirebuzz.com with "Arbitration Opt-Out" in the subject line.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any other referenced policies, constitute the entire agreement between you and Firebuzz.

Amendments

We may modify these Terms at any time. Material changes will be notified via:

  • Email to your registered address
  • Notice in your dashboard
  • Posting updated Terms with a new effective date

Continued use after changes constitutes acceptance. If you don't agree, you must stop using Services and close your account.

Waiver

Our failure to enforce any provision doesn't waive our right to enforce it later. Waivers must be in writing to be effective.

Severability

If any provision is found invalid or unenforceable, it will be modified to achieve the intended purpose or severed if modification isn't possible. Other provisions remain in full effect.

Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

Force Majeure

Neither party is liable for failures due to circumstances beyond reasonable control, including natural disasters, war, terrorism, labor disputes, or government actions.

Notices

Notices to you will be sent to your registered email address. Notices to us should be sent to:

Email: legal@getfirebuzz.com Address: [Your Legal Address]

Export Controls

You agree to comply with all export and import laws. You represent that you're not located in a country subject to U.S. embargo or designated as a "terrorist supporting" country.

Government Use

If you're a U.S. government entity, Services are "Commercial Items" as defined in FAR 2.101, provided with the rights described in these Terms.

Third-Party Services

Our Services integrate with third-party services. We're not responsible for third-party services, and your use is subject to their terms and policies.

Relationship

No partnership, joint venture, employment, or agency relationship exists between you and Firebuzz.

Language

These Terms are in English. Any translated versions are for convenience only. In case of conflict, the English version prevails.

Contact Information

For questions about these Terms:

Email: legal@getfirebuzz.com Support: support@getfirebuzz.com Website: getfirebuzz.com

Thank you for using Firebuzz. We're committed to providing you with the best AI-powered marketing automation platform.